Gas did a great job - friendly easy to work with, attentive to
our needs & concerns, good prompt work. We have yet to really
test our new furnace (because its summer ) but were confident it
will work well.
Just wanted to send you a note~ Thanks for coming over & sending
me the email several months ago... then coming over again 2/3
weeks ago so you could talk to Doug! I had 4 guys come out the
first time, a lot of you said the same basic things, however you
sent the email that described everything and make is completely
stand out! That's what made me call you back & be positive right
away that we wanted you to do the job!
This weekend, even though it was only 70 degrees outside, it was
so nice and cool in here!!! The difference between down and up
is down to only a 5 degrees diff, which is Great!!!! I'll let
you know if that changes when we get more consecutive days of
warmth and want to have the thermostat moved.
Thanks again so much for everything!!! Hope you got to enjoy the
Amy and Doug
Dear Mr. Nelson,
I was in business for 32 years, and seldom did anyone call or
write to tell us that one of our service men or field personnel,
did an outstanding job, yet many called to say that one of our
trucks apparently threw a rock through their windshield!
(Most of which turned out to be bogus.)
I vowed, after I retired, that I would make a concerted effort to
tell every clerk, sales person, service provider, etc., that did
an outstanding job, what a good job they were doing! thus the
motivation for this letter.
WE are in the process of selling our home, in Federal Way, WA.
The buyer insisted we have a qualified service group, check the
furnace and file a report. I made arrangements with your firm
for the aforementioned service.
Your service man, Joe, showed up exactly the time your dispatch
lady, Kim predicted! Joe was personable efficient, even to the
point of having made his own rendition of tools to use, that
made his work swifter!
I found Jo to be not only efficient, but also knowledgeable
about his business. I was impressed at how quickly he approached
the work, and his sincere effort to do a good job.
We had a medical situation to deal with that came up after Joe
arrived, and we had to leave. However, I was so comfortable
with Joe's candor, I asked if he would mind locking the garage
after he had finished he's work, which he graciusly agreed to
do! That is the kind of honesty and cooperation that to me,
makes a super representative to your company.
In our opinion, you did not make any mistake in the hiring of
Joe, or Kim for that matter, and you have a lot to be proud of
with the quality of people you have chosen for your firm.
Finally, I found the quoted price was exactly what was invoiced,
another indication of your firm's integrity!
Carl L. Huber
I really appreciated the estimator's
willingness to answer my questions and to come up with a
creative venting solution so we could get the high-efficiency
model we wanted.
Everyone I come into contact with was helpful and knew what had
to be done. Everything was done in a timely manner. Would
definitely recommend Trane and Burien Natural Gas Service.
Burien Natural Gas Service is a very good company.
Very kind and helpful for my needs. I have recommended then i
They are a very caring staff.
Nice people to have in my home.
We love Burien Natural Gas. They are professional, courteous &
always come to our rescue in a timely manner. Very dependable
and fair. We will continue to call them with our heating and
air conditioning needs.
Brian & Ginny G.
This could have been a terrible experience due to the time frame
of the failure. B.N.G. was very fast and professional, made it
Rob & Deanna 12-09
We purchased the furnace to help sell our house. Burien Natural
Gas was recommended be our contractor who was doing some other
work. They were easy to work with arrived when they said they
would and knocked our the job.
We have nor been home see or feel the work or improvement to
comment, but enjoyed working with BNGS.